Last updated on September 13th, 2018.


You can visit most areas of our websites without providing personal information ("personal information" is defined as any information that identifies or can be used to identify the person to whom such information pertains) . But at times we do need such information for providing access to products or services requested by you. Please note that the practices of Soneco, its affiliates, and agents ("Soneco"), with respect to data collected and used by Soneco in connection with this website and all other websites of Soneco with authorized links to this policy (collectively, the "Site") and Soneco products and services available or enabled via the Site ("Products and Services"), are governed by this online privacy policy ("Privacy Policy") as amended from time to time, and not the privacy policy in effect at the time the data was collected. This Privacy Policy does not apply to those Soneco sites, products and services that do not display or link to this Privacy Policy or that have their own privacy statements. Please regularly review our Privacy Policy. If you have objections to the Privacy Policy, you should immediately discontinue use of the Site and the Products and Services enabled by the Site and follow the procedure described in the section entitled "Accessing, Updating and Removing Personal Information." This Privacy Policy does not govern privacy practices associated with offline activities, websites other than the Site, or products and services not available or enabled via the Site. To the extent that any terms of the Privacy Policy conflict with the terms of an existing written (including electronic) agreement between you and Soneco regarding the use of specific areas of the Site or specific Products and Services (including Product- and Service-specific licenses, terms of use, or privacy disclosures) (collectively, "Product Agreements"), the terms of the Product Agreements shall govern.

The Site and the Products and Services are intended for adult audiences, and Soneco does not knowingly collect any personal information from anyone under 13 years of age. By agreeing to use our products or services, you represent that you are 13 years or older.

Entities collecting personal information

Personal information on this Site is collected on behalf of Soneco by Soneco d.o.o (d.o.o is a form of Limited Liability Company), who is responsible for this Site. Soneco d.o.o. address is Makenzijeva 24, 11000 Belgrade, Serbia and its telephone number is +381 11 6356326.

Notification of Changes

Any changes to our privacy policy will be posted on our websites in order to keep you informed of any changes in nature of information collected and manner of collection, use and sharing of information. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out. If you are concerned about how your information is used, you should check back at periodically.

Collection of personal information

When you sign up for an Soneco service that requires registration or express interest in our products, Soneco will ask you for personal information such as your name and email address. You may also be asked to choose a unique username, a password, a security question and an answer to the security question. In addition, Soneco collects information regarding the IP address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system of visitors to our websites. In case of Products and Services requairing technical support, Soneco my collect certain information about you or your system, but only the ones you deliberately decide to deliver to us, in order to provide technical support for the given Products and Services. If you are a user of Soneco Product ans Services, Soneco also stores and maintains your documents and other data stored in your account in order to provide the services for which you are registered.

Soneco uses temporary and permanent cookies to enhance the experience on our websites. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘remember me’ option on our login part of the site, a permanent cookie will be stored in your computer and you will not have to sign-in by providing complete login information, each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the websites.

How your personal information is used

Your personal information such as name and email address is used to keep you informed on new products/versions/updates/service packs, upcoming events and changes in this privacy policy, only if you have subscribed to our newsletter. Otherwise, your e-mail address and user name, used for downloading our software will only be used to send you appropriate installation file and contact you offering support for installation and setup. Any alternate email address, security question and the answer to the security question, if given, will be used solely for the purpose of resetting password. Soneco does not process or use the contents of your documents and other data stored in Soneco accounts for any purpose other than to provide access to the services.

Information given it the process of technical support will be stored and used to provide you with the technical support.

Soneco may use aggregate, nonidentifying statistical data for improving the Site and the Products and Services, providing more relevant experiences to our customers and for statistical analysis. Soneco uses IP address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system of visitors collected in our log files to analyze the trends, administer the websites, track visitor's movements and to improve our applications.

Unless requested to the contrary by the customer, Soneco may publish the names of our customers other than individual users of Soneco Products and Services in the Customer List at our websites, press releases, advertisements, brochures and other promotional materials.

Soneco uses cookies for easier access to our websites. Once you close your browser, the temporary cookies simply terminate, except for the permanent cookies created when you select the ‘remember me’ option in login procedure.

Links from our websites

Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. Soneco is not responsible for the manner of use or misuse of information made available by you at such other websites. Your are strongly encouraged not to provide personal information, without assuring yourselves of the privacy policy of other websites.

With whom your personal information is shared

Soneco has partners, affiliates and resellers for Soneco Products and Services. We may share generic aggregated demographic information with our business partners, affiliates, resellers and advertisers. This is not linked to any personal information that can identify any individual person. Your name and email address may occasionally be shared, with your consent, with our business partners, affiliates and resellers in connection with our Products and Services and any use of your personal information by such business partners, affiliates and resellers will be in accordance with this Privacy Policy. Soneco does not share the contents of documents and other data related to Soneco account maintained and stored by us with any third party.

Protection of your personal information

The personal information that you provide in connection with registering yourself as a user of the Site or of the Products and Services is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on secure servers that only selected Soneco personnel and contractors have access to via password. Soneco encrypts your personal information as it is transferred to Adobe and thereby strives to prevent unauthorized parties from viewing such information.

Personal information that you provide that does not constitute Registration Information also resides on secure servers and is accessible only to selected Soneco personnel and contractors via password. Since this information is not accessible online by you, you will not be asked to select a password in order to view or modify such information.

Your choice with respect to personal information

Soneco recognizes and appreciates the importance of responsible use of information collected on the Site and in connection with the Products and Services. Soneco will respect your legal rights regarding access to, and correction and deletion of, your personal information. Soneco may communicate information to you regarding products, services, and special offers available from Soneco, if you have subscribed to our newsletter, unless such communications are prohibited by law, although in such cases we may find it necessary to continue to communicate with you regarding your use of the Site and the Products and Services. In addition, you may receive communications and special offers from selected Providers (or from Soneco on behalf of such Providers), but only if you previously opted in to receive such communications. Except in the particular circumstances described in this Privacy Policy, Soneco will not provide your name to other companies or organizations without your consent. If you have opted to receive email communications from our selected Providers and later wish to discontinue receipt of these emails, please contact those third parties directly to update your preferences.

There are other instances in which Soneco may divulge your personal information, such as when required by law, regulation, or litigation. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

Accessing, updating and removing personal information

Upon request Soneco provides users with access to their personally identifiable information free of charge. Users may correct, update or remove any such personally identifiable information either through the users’ profile or by contacting Customer Support Services. Such changes may take up to 48 hours to take effect.

Enforcement of privacy policy

Soneco makes every effort including periodic reviews to ensure that personal information provided by you is used in conformity with this Privacy Policy. If you have any concerns regarding our adherence to this policy or the manner in which personal information is used on our websites, please contact Customer Support Services at We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard.


If you have any questions or concerns regarding this privacy policy, please contact us.